Job Descriptions

Role: Branch Customer Advisor

Location: AIB Edenderry, Co. Offaly.

This role is being offered on a permanent, full-time basis.

• Do you have excellent customer service skills?
• Are you interested in working as part of a dynamic team?

 About the Role:

The role is customer-facing in the AIB branch in Tullamore. You will work as part of the branch team to provide an excellent engaging experience for our customers.

Key Responsibilities Include:

• Greet all customers who enter the Branch.
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts.
• Deal with calls, emails, and face-to-face enquiries.
• Promote financial products and services to customers.
• Guide customers to the correct colleagues in regard to their financial queries.
• Help customers with the use of IT systems to update account details.
• General administration tasks.

What you will bring:

• Evidence of excellent customer relationship skills, with the ability to engage with customers and represent AIB with expertise.
• You are passionate about delivering the best possible experience to our customers.
• ​​You will work cooperatively with others across the organisation to achieve shared objectives.
• You will fulfil customer requests, resolves problems, and respond to customers’ questions through multiple channels.

Skills

Experience

• 2