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AIB

AIB

Branch Customer Advisor, Retail Banking

Posted :2 years ago
Job type
Full time
Job Descriptions

Role: Branch Customer Advisor

Location: AIB Edenderry, Co. Offaly.

This role is being offered on a permanent, full-time basis.

  • Do you have excellent customer service skills?
  • Are you interested in working as part of a dynamic team?

 About the Role:

The role is customer-facing in the AIB branch in Tullamore. You will work as part of the branch team to provide an excellent engaging experience for our customers.

Key Responsibilities Include:

  • Greet all customers who enter the Branch.
  • Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
  • Help customers to set up and maintain accounts.
  • Deal with calls, emails, and face-to-face enquiries.
  • Promote financial products and services to customers.
  • Guide customers to the correct colleagues in regard to their financial queries.
  • Help customers with the use of IT systems to update account details.
  • General administration tasks.

What you will bring:

  • Evidence of excellent customer relationship skills, with the ability to engage with customers and represent AIB with expertise.
  • You are passionate about delivering the best possible experience to our customers.
  • ​​You will work cooperatively with others across the organisation to achieve shared objectives.
  • You will fulfil customer requests, resolves problems, and respond to customers’ questions through multiple channels.

 

 

Qualifications

Bachelor's degree

Skills
Experience
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