Job Descriptions
Logic 360 Group serve the following sectors: Automotive, Logistics & Warehousing, Aviation, Hospitality and Construction
Location: Swords, Dublin
Salary: Negotiable depending on experience + Bonus structure
Job Purpose
This role exists to support the talent acquisition strategy of clients, attracting candidates to job roles with client companies, delivering a quality experience and generating revenue in line with agreed targets.
The role carries responsibility for establishing and maintaining excellent relationships with customers and temporary workers / candidates and for the planning, organisation and management of a range of services offered by Logic 360 Ireland.
The person appointed will make a significant contribution to the development and improvement of these services, the profitability of Logic 360 Ireland and to the overall operation.
A customer-orientated approach with excellent communication and organisational skills is required.
The postholder will join a team within an exciting and developing business environment and must be able to operate positively in a context of change and growth.
Areas of Responsibility
1. Financial
- Ensure consistent achievement of both financial & activity targets agreed and set
- Ensure competitive & profitable pricing negotiated in line with company pricing directives
- Ensure competitive temporary worker hourly pay rates considering both internal, customer and competitor parity
- Ensure accurate and timely recording of temporary workers’ daily activities
- Participate in the annual budget setting process as required
2. Applicant Attraction, Management & Retention
- Ensure effective recruitment strategies and processes administered and 100% satisfaction of all applicants registered
- Identify & communicate applicant skill categories required to meet business demands
- Participate in applicant attraction activities ensuring all resources available are utilised, cost effective recruitment solutions are used
- Applicant requirements & capabilities understood
- Ensure that accurate & speedy matching can be completed
- Conduct applicant ‘spec’ calls in line with minimum standards as per company directive
- Maintain accurate filing system for both Working & Inactive applicants ensuring all contact and activity completed is recorded.
- Ensure all temporaries are fully referenced prior to assignment in line with customer and / or company directives & all other required tests, checks or processes are completed
- Conduct full & thorough assignment inductions & appraisals with all applicants.
3. Customer Satisfaction, Retention & Development
- Effectively manage all customer requirements resulting in 95% of orders placed are filled and 100% satisfaction of service levels received.
- Ensure all activities are consistently completed once a temporary is assigned to work until assignment completion
- Ensure unfilled / cancelled order levels do not exceed company standard by effective order taking, accurate & speedy matching together with effective customer control and servicing
- Where SLA in place, ensure all recruitment criteria is met and / or achieved
- Initiate sufficient levels of contact to all customers ensuring strong relationships built and customer commitment maintained and developed
- Participate in customer satisfaction & retention activities
- Conduct site visit to all new customers (prior to supply where possible) or within two weeks of first order being secured
- Maximise all opportunities within existing customers to ensure sole / preferred supplier status achieved, across all sectors
- Conduct regular service reviews with all customers
- Ensure all customer issues, questions & concerns raised are managed in a timely manner ensuring a satisfactory conclusion for all concerned
4. New Business Development
- Ensure effective sales strategies in place and new business conversions achieved
- Generate leads using all resources available, record information in lead generation book and action immediately
- Identify competitor information using all resources available, record information in competitor file and action immediately
- Identify and manage own portfolio of prospect target accounts ensuring agreed activity is completed and conversion of accounts is achieved
- Ensure consistent achievement of sales targets agreed and set
- Ensure consistently complete sales activities as per Company standards
- Ensure all required sales letters & materials are sent to prospective customers in a timely manner and meet company standards
5. Administration, Processes & Procedures
- Ensure all operating methods & processes are completed to the required standard and internal audits are passed
- Ensure adherence to administrative processes, recruitment procedures and initiatives
- Complete reports & requests for information within agreed timescales
- Maintain high level of branch housekeeping standards via own behaviour together with managing internal standards
- Attend / participate in branch team meetings & individual review meetings
