Job Descriptions

Key Responsibilities:
 

• Provide transactional support to both Service Delivery teams change management initiative, disciplinary and absence management solutions
• Support and empower a team of high performing and engaged Service Delivery Managers
• Provide support and coaching to Service Delivery Managers on human resource issues relating to their team members, ensuring accurate and timely resolution and documentation of concerns or issues
• Support employees on any human resource issues or queries they may have and facilitating actions to resolve these in a timely manner
• Supporting the group with scheduling / conducting HR Inductions with new hires
• Delivering HR service through HR Connect Clinics - ESG
• Supporting administration around Contractor’s compliance
• Support team with Helpdesk HR queries (Leave - Maternity, Paternity, Compassionate, Bank holiday, Annual Leave)
• OH/Risk Assessments – support with arranging appointments, referrals to appointed Occupational Health Advisor
• Support with Recruitment process
• Support with Projects across the group (Process improvement projects)
• Support with managing Manual Handling Training

Qualifications & experience required:
 

• Relevant Degree, with or working towards CIPD accreditation
• At least 2+ years’ HR operational experience in a unionised environment
• Strong business acumen and commercial understanding
• Demonstrated excellent administration, communication & business writing skills with strong attention to detail
• Ability to multi-task and yet maintain standard/quality on all tasks
• Demonstrated efficient work methods, analytical & problem-solving skills, process improvement orientation
• Ability to communicate effectively, confidently and with impact, with people at all levels of the business
• Team player with the ability to also work on own initiative
• Excellent interpersonal skills, with the ability to establish credibility with Senior Management
• A professional approach
• Flexible, open to change
• Ability to cope with pressure of peak workloads through good planning and time management skills

Skills

• Communication Skills
• People Management
• Management Skills
• HR Management

Experience

• 2+