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As a Support Agent within the Arrears Support Unit, you will be responsible for validating Standard Financial Statements with customers and preparing for our Underwriters and then sending restructure documents to our customers.

Responsibilities:

Gathering information from customers as part of the Standard Financial Statement validation process
Dealing with written correspondence from customers and / or authorised third parties
Presenting complete and validated SFS forms for Underwriter approval
Meeting individual performance targets and Key Performance Indicators (KPI¿s)
Reviewing; maintaining; accurately updating and amending account records
Meeting objectives relating to quality assurance (QA)

Requirements:

Proven customer service experience in a Customer focused environment
Excellent communication, numerical and influencing skills
Strong information gathering skills
Ability to work as part of a team as well as on own initiative
Be results driven, self-motivated and have the ability to work to targets

Qualifications

Bachelors Degree

Skills

Influential Skills
Self Motivated
Excellent Communication Skill

Experience

1 year

1923