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AIB

AIB

Branch Customer Advisor, Retail Banking, Gort (AIB)

Posted :2 months ago
Job category
Banking
Job type
Full time
Job Descriptions

This role is being offered on a Full Time - Permanent Basis.

  • Do you have excellent Customer Service skills?
  • Are you interested in working as part of a dynamic team? 

Key Responsibilities for this role include:

  • Greet all customers who enter the Branch
  • Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
  • Help customers to set up and maintain accounts
  • Deal with calls, emails, and face-to-face enquiries
  • Promote financial products and services to customers.
  • Guide customers to the correct colleague in regard to their financial queries.
  • Help customers with the use of IT systems to update account details
  • General administration tasks

We’re looking for someone who:

  • Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
  • Is passionate about delivering the best possible experience to our customers.
  • ​​Works co-operatively with others across the organization to achieve shared objectives
  • Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

 Capabilities:

  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
  • Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients.

 

 

Qualifications

Bachelors Degree

Skills
Experience
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