Job Descriptions

• Be an ambassador for PTSB and develop the Banks's profile across multiple communities (internal and external) with a particular focus on our customers.
• Become the `face of PTSB within your channel.

• Actively maintain and keep up to date with risk identification, risk assessing and strict risk management standards which govern Digital and Direct Banking as part of the financial services sector.
• Ensure that all obligations and legislative policies are understood e.g data protection, customer credit and reputational risk.
• Support your Line Manager with internal and external requirements.
• Support the goal of ensuring that operational and strategic risks are minimised and mitigated while the centre maximises opportunities through continuous improvement.

• Work collaboratively together with the wider function under the Digital and Directs Centres of Excellence Model.
• Support change programmes in a fast paced environment.

• Have a passion for professionalisation and commitment to continuous self-development by agreeing an annual performance plan together with your Line Manager.
• Continuously review skills, and be flexible and open to feedback.

• Act as a visible role model, striving for a culture that promotes risk awareness, ethics, employee engagement and fun.
• Be a strong communicator and work together with the wider Digital & Direct team to further enhance knowledge, upskill and develop your skills.
• Is adaptable and can problem solve, with strong teamwork, collaboration, trust and respect ethos - ensuring the team is passionate about being part of the high energy team in Digital and Direct.
• Champion the Permanent TSB values in your interactions with customers and colleagues.

• A passion for accuracy and attention to detail, and a positive attitude.
• A passion for delivering the highest level of customer experience through adherence to regulations, compliance, policies and best practices.
• A deep understanding of compliance in a contact centre environment.
• Excellent interpersonal and effective communication skills.
• Minimum APA qualification in insurance and regulation required. QFA desired
• Eager to develop skills, capabilities and competencies

Skills

• Communication Skills
• Interpersonal Skills

Experience

• 1 year