The purpose of this role is a client executive role working within a dynamic team setting. The role entails working on personal lines accounts within the Connected PL team managing and developing an established Personal Lines book of business.

Sales & Activity Management:

Flexibility to work across all Personal Lines depts securing renewals, processing amendments, cross selling and up selling across all product lines.

• Good negotiation and sales skills.
• Manage renewals, client retention in line with targets and compliance.
• Ensuring all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, Correspondence are completed.
• Ensuring all files are up to date on Relay.

Customer Relationship Management:

• Manage clients across depts. handling renewals, MTA’s and queries.
• Take personal responsibility for delivering the highest level of accuracy and quality in your work.
• Deal with all requests internal / external in a timely and efficient manner.

Team Collaboration:

• Build great relationships across all teams within Arachas working collaboratively to deliver on team targets and objectives.
• Work closely with designated Account Director.

Compliance:

• Ensuring all compliance standards are met during all processes.

Requirements:

• APA Required
• CIP Preferred
• Experience working in a fast-paced environment.
• Knowledge of Relay

Person Specification:

• Excellent organisational skills, ability to prioritise, manage, multitask, and execute daily tasks.
• Excellent communication and inter- personal skills with the ability to deal with internal and external customers.
• Excellent attention to detail.
• Ability to solve problems.
• Ability to work in a dynamic team environment.
• Be open to change and fast-paced environment.
• Perform ad-hoc duties as required.
• Possess a can-do attitude and be open to rapid and evolving changes.
• The ability to prioritize workloads and
• adapt to unforeseen events.
• A good degree of personal organization and a structured approach to time and resource management.
• Commitment to their own professional development.
• Working always with the customer first approach in line with Arachas culture Innovative.