Job Descriptions

As our Solutions Training Coordinator, you’ll support HID’s success by: 

• Manage relationships with clients and internal stakeholders.
• Deliver training to end-users and internal stakeholders on HID’s Identity Solutions.
• Ensure training programs are fulfilled to customer requirements.
• Analyzing customer needs and designing the best training program.
• Managing training plans and timelines with the delivery team.
• Creating and managing training materials for our Identity Programs including written documentation, presentations, and video content.
• Always maintains standards, holding the business and stakeholders to account for delivery of project objectives (time and quality).
• Manage all aspects of the training processes.
• Coordinate and oversee training.
• Liaise with key stakeholders such as the Program Mangers, internal technical teams such as Development Leads, Quality Assurance Lead, Customer representatives, and the various vendors.
• Chairing meetings/workshops and presenting to a varied stakeholder group.
• Be held accountable for timely communication of status or critical decisions needed from accountable executives - Proactively identify options/recommendations.
• Participate in the Core Team reporting.
• Ensure customer satisfaction, overcoming obstacles, and escalating concerns when required.
• Other duties may be assigned as required.

What we will love about your background:

• A pro-active approach to work, with a positive can-do attitude, enthusiastic, self-motivated, flexible, and adaptable. Willing to pick up and learn about new technologies as required.
• Team player with a questioning nature.
• Ability to influence and motivate others, mobilize teams and lead through setting a strong example and being able to give clarity of direction and purpose.
• Hard-working, goal oriented and with a high level of energy and enthusiasm; able to operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Effective at determining a course of action, breaking it down into smaller steps and planning and resourcing accordingly. Able to plan and forecast based on business priorities.
• Exceptional interpersonal and stakeholder management skills and the ability to communicate with authority both verbally and in writing at all levels of the business and across different cultures.
• Ability to tailor communication appropriately to the requirement of diverse audiences.
• Ability to listen and understand information and to interpret stakeholder and customer needs.

Your Experience and Education include:

• Requires a minimum of 2 to 4 years experience delivering end-user training programs.
• Experience of senior stakeholder management.
• Experience of working with 3rd party suppliers.

Skills

• Communication Skills
• Stakeholder Management

Experience

• 3