Job Descriptions
Abtran are currently
hiring Customer Service Advisors on a full-time, permanent basis for our Cork
office.
We are looking for
highly motivated and customer focused individuals to join our team.
At ABTRAN our People are Customer advocated
and brand ambassadors for both Abtran and our client. We provide Fast and
effective resolution for customer issues and ensure we are always “Going
beyond” for customers
The quality, integrity, and commitment of our
employees have been key factors in our company’s growth. We are hiring the best
people and helping them grow both professionally and personally, to ensure a
bright future.
This is a hybrid role
– Training on site and then move to hybrid 50:50 work from home and office.
Employee
Benefits include:
- All
training provided is fully paid and will take place on site at our offices
in Cork
- Permanent 37.5hr per week contracts
- We offer a structured Induction
programme where you will learn about our products and our customers
- Pay Pathways – performance-based
increase in salary after 1 year and 2 years service
- High
energy and dynamic work environment
- Internal Development Programmes for
career progression
- Culture for promoting
from within
- Wellbeing programme focused on our people’s health and wellness
- Health Insurance
Discount Programme
- Employee Assistance
Programme
- Pension Scheme
- Employee Discounts in
local businesses
- Life Cover
- Refer a Friend Bonus
Scheme
- Cycle to Work Scheme
- Leap Card Tax Saver
- Maternity Pay &
Paternity Pay
- On site canteen
- Free Car Parking
Let
us tell you more about this great opportunity:
Based in our offices
in Cork, you will be working for Abtran on behalf of our partner, as a Customer
Service Agent.
As frontline staff,
you will be the first point of contact providing support for a leading brand,
delivering a first-class customer experience.
We offer the
opportunity to work in a positive, supportive, and competitive environment.
This could be the start of a promising and rewarding career with plenty of
opportunities for career progression. We promote a positive work-life balance,
and we are looking for Customer Service Agents to join our fun and dynamic team
here in Cork
How
you will spend your day:
- Provide
relevant advice to customers primarily by phone but also through other
communication channels as required, including email, post, webchat and
social media platforms.
- Using your product knowledge to
solve problems for customers
- Keeping yourself up to date with
business and product information
- Use of the systems and tools
available to effectively handle customer’s queries
- Strive to achieve and maintain
service level statistics
- Maintain a high level of first call
resolution and quality assurance
- Contribute to overall team
performance within your specialised department
- Adhering strictly to data
protection and confidentiality laws
- Ad hoc duties as required
Our
ideal candidate:
- Previous
Customer Service experience is a bonus but not essential
- Passion
for providing exceptional service to clients
- Excellent verbal and
written communication skills
- Fluency in written & spoken English is essential for this role
- A high level of accuracy
and attention to detail
- Strong computer skills
are essential
- Proven ability to deal
with problems and solve them effectively
- Ability to work well
either individually or as part of a team
- Ability to handle
confidential information
- Strong attendance,
performance and adherence to policies are essential for this role
- Have appropriate remote
work set-up - a quiet space with no distractions. Access to stable/secure
mobile phone coverage and high-speed internet connection essential.
