Job Descriptions

Primary Responsibilities:

Reporting & Technology

• Develop, deploy & support technologies to enable R&D & PIDI activities.
• Evaluate existing business processes and effect meaningful change
• Implement quality and monitoring controls to benchmark and/or measure the impact of new changes
• Hands-on support of the Aha! project management tool across PI including building out workspaces, workflow automation, change management
• Build effective reporting using tools like Tableau/Power BI

Process and Change Management

• Identify areas of improvement through collaboration with leaders and business partners, data analysis, and customer feedback.
• Lead the assessment, development and/or implementation of new or enhanced business processes that enable growth, simplification, efficiency, and quality
• Collaborate with other tech groups to ensure standardized solutions following best practice are developed always with business continuity in mind
• Develop communications, update process and procedure documents where required.
• Recommend innovative business and technical solutions to improve operational effectiveness and delight our customers.
• Analyze and manage anticipated resistance to change
• Develop communication and training plans to ensure smooth implementation of changes

Project Management

• Act as a liaison between leadership and staff to streamline communication and organization of projects
• Anticipate customer needs and proactively develops solutions to meet them
• Solve complex problems and develop innovative solutions.
• Utilize a logical and detail-oriented thought process to breakdown a complex problem into individual root causes
• Explore potential trends identified internally or by matrix business partners
• Regularly communicate project updates, successes, issues, and risks with stakeholders
• Communicate strategic recommendations, risks, and other issues to R&D leadership and collaborate with leaders to continually adjust based on emerging business needs

Required Qualifications:

• Technical & business analysis experience in process improvement & a drive to make a difference
• Ability to influence others to achieve common goals, ability to work with all levels of seniority and present complex ideas simply, take ownership for projects
• Organized, detail-oriented, a strong work ethic, demonstrated project management & change management skills
• Understanding of UI design and system administration / configuration
• Developer experience and desire to learn new skills – we use SQL & Python mostly
• Bachelor’s degree or equivalent experience
• Lean-Agile mindset & experience
• The ability to work a portion of monthly work hours from our Dublin or Letterkenny office is required.

Preferred Qualifications:

• Post-graduate degree
• Experience in change management
• Experience with Aha! or similar project management software (e.g. Jira/Asana/Rally)
• We use Tableau for vizualisation but PowerBI or similar is a bonus
• Strong proficiency in Excel
• Experience with data analysis
• Payment management, insurance or healthcare experience

Skills

Experience

• 4+ years