Job Descriptions

Your Responsibilities:

• Respond to and execute online and voice Business Banking current account & credit applications

• Develop comprehensive knowledge of SME banking products and services

• Interact and form links with Business Banking customers and other partners while operating within agreed service level agreements

• Provide advice to Business Banking customers on products and services that meet their financial needs

• Prepare required credit assessment recommendations

• Satisfy regulatory obligations, .e.g. SME Lending Regulations

• Work as part of a team and on own initiative

• Measure key performance indicators to ensure you meet agreed objectives

Requirements:

Essential

• APA Loans / QFA Qualified

• Computer literate in MS Office applications – minimum Word and Excel

• Understanding of sales systems and processes

• Strong communication and relationship building skills  

Desired

• Previous telephony / call centre experience

• Previous Business Banking experience

• Previous sales/customer service experience

Skills

• Excellent Relationship Building
• Strong Communication

Experience

• 1 year