Job Descriptions

Role
Overview 

Support Coordinators
provide practical support and coordinate services for and with older people to
address challenges and to find solutions. An integral part of the Support
Coordination role is to help resolve financial and pension difficulties,
support engagement with local events and activities, access housing grants and
adaptations, navigate the healthcare system, access housing and tenancy
support, and resolve any other challenges that may arise. ALONE Support
Coordinators act as a main point of contact to enable older people to access
the supports and services they need. Support Coordinators are required to work
both in person and remotely with older people to ensure their needs are being
met and they are receiving quality care and advice.

You will be working in
the community with the older person and external services. Travel is required.

Reporting Relationship

You will report
directly to the Head of Services in ALONE.

Responsibilities

• Manage and lead the response to
  older people including, but not limited to, issues regarding emotional
  wellbeing, housing issues, welfare allowances, health difficulties and
  vulnerable persons at risk of abuse.


• Carry out assessments (in person or
  by phone) with older people to ensure that all aspects of the older
  person’s needs are identified, supported and resolved and that any risks
  are mitigated.


• Advocate for the needs of Older
  People across a range of health, social care and welfare services.


• Build strong referral relationships
  with statutory and non-statutory agencies across your CHO area.


• Adhere to all policy and procedures
  outlined in ALONE’s Quality management systems


• distribute, install and respond to
  technology to benefit the older people they are working with older persons
  on new technology that promotes health and safety within their home and
  also their overall wellbeing.


• Help meet the targets and goals of
  our services and meet the lead time for the delivery of services.


• Provide regular, consistent &
  comprehensive reporting regarding developments, gaps or blocks in to the
  Service Manager


• Develop and maintain referral
  pathways to ALONE’s Support Coordination services.


• Develop and engage with care and
  case management systems.


• You will be required to engage in
  comprehensive recording keeping on ALONE’s CRM database.


• You may be required to undertake
  additional duties or tasks as required.

Essential
skills & experience

• Candidates must demonstrate a keen
  interest in working with older people and be committed to ALONE’s mission.


• Self-motivated person who is
  committed to ALONE’s mission is essential.


• Able to maintain the highest
  standards of confidentiality, discretion and respect is essential.


• High level communication skills
  (both written and verbal) and the ability to network and negotiate
  effectively with individuals, groups and stakeholders, is essential.


• Strong problem solving skills.


• Candidates with a Diploma,
  Certificate, or Degree in relevant areas of community, social care or
  related fields, is desirable but not essential.


• Good computer literacy, with
  experience of using case management systems is desirable.


• Excellent organisational skills,
  report writing, solution focused skills and multi-tasking skills are
  desirable.


• Excellent active listening skills


• A passion for providing a high
  quality of service


• Must
  have full clean driving licence and own transport.

Further
information

• This role is 35 hours per week, 5
  days over a 7 day working week.


• This is a 2 year fixed term
  contract.


• Core hours are generally Monday to
  Friday 09:00 – 17:00 but you may be required to work outside of those
  hours i.e. evenings or weekends on occasion to meet the needs of the
  service.


• Regular travel and remote working
  is required with this role


• This role will involve developing
  services across your area.


• Remote Induction and training will
  be carried out on commencement in role.


• The salary scale offered for this
  position is €27,000 to €34,000, depending on experience.


• Full clean drivers licence and use
  of a car is required.


• Applicants that are successful to
  the interview stage but are not offered a position may be placed on a
  reserve panel and their CV’s will be kept on file.

Benefits

•  Full-time, 35-hour work-week


• Comprehensive Training &
  Development


• 24 Days annual leave, increase to
  25 days after 2 years’ service.


• Pension Scheme- after 12 months
  service


• Death in Service – after 6 months’
  probation successfully completed.


• Travel Saver Schemes


• Bike to work Scheme


• Employee Assistance Programme


• Paid maternity & Paternity
  leave – after 18 months service


• Comprehensive Training &
  Development


• Mileage Policy in place for
  applicable roles


• Progression Opportunities


• Sick Pay scheme – after 6 months’
  probation successfully completed.


• Horizontal transfer policy.

Skills

• Problem Solving Skills
• Organisational Skills

Experience

• 2 years