Job Descriptions

About the Role

• Ensure compliance to company credit policy and relevant legislation
• Support the delivery of Credit Management and payment objectives and support input into key operational metrics
• Liaise with Management in the resolution of issues/queries relating to outstanding payments, third party agency and unallocated payments
• Accurate and timely updating of the system about actions taken and future collection tasks
• Management of system generated tasks
• Manage payment related activities such as month end postings, manual payments, refunds, reconciliations
• Manage and review payment, collections and credit management controls
• Assist in the management of 3rd Party vendors (such as Fexco, Capita, HJW, Global payments etc) to ensure effective processes and paths that suit business needs
• Assist in driving the reduction of complaint drivers and improving customer service
• Manage queries from third party agencies and act as point of escalation
• Assist in the management of Trading accounts
• Assist in the identification of root cause issues and help/drive the resolution of issues

About You

• You’ll have experience working in collections and credit management
• Problem-solving skills and an understanding of process efficiency
• Time management skills
• Good organisational and prioritisation skills
• Ability to communicate and collaborate well with team
• Good Excel skills

Skills

• Excel Skills
• Problem Solving Skills
• Organisational Skills
• Time Management Skills

Experience

• 3+ years