Job Descriptions

Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy? If so, we want you to be part of our awesome team of Customer Service Advisors. 

You’ll earn €28,080 per year with a permanent contract, working 40 hours per week on a rotational shift pattern. You will work on various days and hours across Monday to Friday from 6am-9pm, Saturday from 8am-6pm, and Sundays/Bank Holidays from 10-6pm.

You’ll join us for a dynamic hybrid role in our lively Clonakilty office, nestled in the scenic West Cork Business and Technology Park, Co. Cork, P85 YH98. 

You will enjoy the best of both worlds, working remotely and collaborating in person with your team around 2 days per week.

What you’ll be doing: 

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. 

• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately
• Dealing with a wide range of queries across telephony / email / web chat / channels

What we’re looking for:

• Previous experience within a similar role
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs 
• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
• A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
• On the days you work from home you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed
• The ability to work on a hybrid basis from our office in Clonakilty is essential. 

*subject to interview & pre-employment checks.

What’s in it for you? 

• A starting salary of €28,080 per annum 
• Internal career progression and development opportunities – most of our management team started with us as Advisors! 
• 20 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
• Life Assurance cover, covering x2 of your salary after qualifying period
• Access to the Capita Pension Scheme
• Access to our Employee Assistance Programme
• Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!

About Capita  

Capita is a leading provider of business process services, driven by data, technology and people. 

 
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. 

We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com 

Skills

• Computer Skills
• Listening Skills
• Customer service skills

Experience

• 1