Job Descriptions

Responsibilities:
⦁ Maintain and manage relationships with new and existing clients
⦁ Respond to all incoming calls, emails and all other customer service enquiries in a timely, efficient and professional manner
⦁ Provide product knowledge and technical support information
⦁ Identify and assess customers’ needs to achieve satisfaction
⦁ Provide an outstanding level of customer service at all times

Requirements:
⦁ Must have a minimum B2 level of English, both written and verbal
⦁ Must have good IT skills
⦁ Experience working within a customer service role is desirable
⦁ Must be self-driven, customer focused and results-orientated
⦁ Ability to work alone and as part of a team
⦁ Excellent communication and organisational skills

Benefits:
⦁ Stable job
⦁ Full-time employment
⦁ Career development opportunities
⦁ Attractive salary
⦁ Additional health insurance
⦁ Pension
⦁ Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
⦁ Positive international working environment (Relax zones, PlayStation and billiard corners)
⦁ Continuous support and learning
⦁ Employee referral bonuses
⦁ We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives!

Skills

• IT Skills
• Organisational Skills
• Excellent Communication Skill

Experience

• 1+ year