Job Descriptions

Are you passionate about provide a high standard of service to customers? Do you want to grow your career at a leading technology company? Do you have experience in a busy customer service department working B2B? If so, keep reading! We have the opportunity for you!

We are looking for a Customer Service Advocate to join our team. You will be responsible for building and maintaining relationships with all customers in your assigned region as well as internal teams. You will be working to ensure that our customers get the support they need through all phases of the ordering experience.

As our Customer Service Advocate, you’ll support company's success by: 

• Building and maintaining an excellent relationship with customers both internal and external.
• Ensure customer information is accurate in the CRM Salesforce.com
• Ensure eBS Oracle is set with accurate defaults for your dedicated customer accounts
• Build your knowledge of HID products; attend training as required
• Deal with customer queries by phone and email via SF.com case management, escalating any persisting challenges to the Customer Care Team Leader/BU Champion/Regional Sales Manager/Pre-sales as appropriate
• Resolve pre-booking holds with customers and internal stakeholders (issues preventing the booking of orders); escalating any persisting challenges to the Customer Service Team Manager/Senior Advocate or Regional Sales Manager/ Pre-sales as appropriate
• Coordinate with other departments to expedite / resolve customer orders, issues and concerns.

What we will love about your background:

• You will have a passion for customer satisfaction
• Be a self-starter who can work with independently but who will escalate to management when necessary
• Must have the ability to clearly and effectively communicate with customers by telephone and in written communication
• Must be a solid team player

Your Experience and Education include:             

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience; essential.
• Some experience in a technological environment would be an advantage.
• A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry
• Preferred knowledge: Oracle, Sales Force, Agile

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

Work Requirements

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Must be legally eligible to work in Ireland.

Skills

• Team Player
• Self Starter

Experience

• 3-5 years