Job Descriptions

As our EMEA Credit and Collections Analyst, you’ll support HID’s success by:

Credit and Collections Processes:

• Assuming full collections responsibility for managing assigned portfolio of accounts to meet DSO and cash collection targets.

• Performing a daily review and release of orders in accordance with credit policy and issuance of updated credit holds reports.

• Proactively following up with customers in your worklist via telephone, mail, and document collection status on all accounts on AR system (High Radius).

• Maintaining customer contact lists and ensuring customer has invoices on hand prior to past due status.

• Analyzing and researching account issues preventing payment and co-ordinating resolution of issues through engagement with teams including Customer Service, Order Management, Sales and Finance.

• Assisting and supporting orders shipped via Letter of Credit/Documentary Collections.

• Proactively escalating potential issues and concerns with Snr. C&C Manager.

Reporting:

• Monitoring, reporting and providing weekly and monthly updates on assigned portfolio(s).

• Generating AR Aging reports and other ad-hoc reports as needed.

Customer Relations:

• Building relationships with all members of HID’s Global community, particularly sales, customer service, finance teams and peers.

• Communicating with internal customers to conclude all related business matters and discuss status of accounts. Advise parties of any action to be taken with respect to past due and over-limit accounts.

• Participating and leading weekly, bi-weekly, and monthly sales team and customer calls.

Month-end:

• Performing month-end activities as required including assisting AR month-end close process.

• Providing timely collector comment updates for month-end reporting.

Process/IT Systems:

• Adhering to financial and collections controls including participation in and completion of all required training.

• Actively supporting process improvement initiatives including new system implementations.

• Reviewing, recommending, and supporting credit line changes.

• Assisting in daily running of A/R Interface on Oracle when required and liaising with IT where fixes are needed.

Audit and Integration support:

• Supporting quarterly and annual audits and assisting with audit requests.

• Assisting with integration of Acquisition Accounts Receivable into Credit & Collections.

• Participating in other related project work.

• Providing temporary coverage for peer’s customer base (vacation/out of office coverage).

What we will love about your background:

• Clear understanding of business cycle from order process to collections.

• Excellent communication and organizational skills.

• Strong customer service skills with quality focus.

• A motivated, self-starter with the ability to work independently or within a team.

• Ability to understand challenges and develop effective responses or escalate to management where required.  

• Organized with meticulous attention to detail.

• Ability to effectively communicate in the English language verbally and in writing.

• Fluent German speaker.

Your Experience and Education include:            

• Degree holder or equivalent; relevant experience in business, finance or similar.

• Minimum 3 years’ experience in high touch B2B credit and collections environment.

• Credit qualification or equivalent related qualification (CICM/IICM) desirable.

• Proficient in MS Office – excel, word, power point.

• Working knowledge of Oracle AR or similar ERP system.

• Understanding of Letters of Credit; Documentary Collections (CAD).

• Familiarity with Salesforce.

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

Skills

• Organisational Skills
• Self Motivated
• Self Starter
• Proficient in MS Office
• Customer service skills
• Excellent Communication Skill

Experience

• 3+ years