Job Descriptions

Primary Responsibilities:

• Process and Change Management
  • Identify areas of improvement through collaboration with leaders and business partners, data analysis, and customer feedback.
  • Lead the assessment, development and/or implementation of new or enhanced business processes that enable growth, simplification, efficiency, and quality.
  • Develop communications; update process and procedure documents where required.
  • Recommend innovative business and technical solutions to improve operational effectiveness and delight our customers.
  • Analyze and manage anticipated resistance to change
  • Develop communication and training plans to ensure smooth implementation of changes
• Project Management
  • Act as a liaison between leadership and staff to streamline communication and organization of projects
  • Anticipates customer needs and proactively develops solutions to meet them
  • Solves complex problems and develops innovative solutions.
  • Utilize a logical and detail-oriented thought process to breakdown a complex problem into individual root causes
  • Explore potential trends identified internally or by matrix business partners
  • Regularly communicate project updates, successes, issues, and risks with stakeholders
  • Communicate strategic recommendations, risks, and other issues to R&D leadership and collaborate with leaders to continually adjust based on emerging business needs
• Reporting
  • Analyze the efficiency and effectiveness of existing business processes and future proposals
  • Collaborate with team members on the development of quality and monitoring controls to benchmark and/or measure the impact of new changes

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Extensive experience in process improvement and/or business analysis
• Strong interpersonal skills, ability to work and present effectively with all levels of leadership, as well as business partners in other UHG entities
• Highly organized, detail-oriented, a strong work ethic, and demonstrated teamwork skills
• Strong written and oral communication skills
• Demonstrated ability to prioritize and balance multiple priorities and projects with success from inception to closure.
• Ability to influence others and achieve common goals
• Ability to function independently and effectively within teams and in a self-directed environment
• Intermediate proficiency with Excel, Word, PowerPoint, Visio

Preferred Qualifications:

• Advanced degree
• Payment Integrity, or healthcare payer experience
• Experience in change management
• Exceptional ability to solve problems and think analytically
• Experience with data analysis and modeling

Skills

• Interpersonal Skills
• Excellent written and verbal communication skills

Experience

• 4+ years