Job Descriptions

Key Responsibilities:

Driving Sales

• Approach and
  engage customers in line with Advanced Selling Skills Ethos (full training
  provided on advanced selling skills)


• Link sell,
  substitute sell, cross sell & up sell to increase customer
  satisfaction and passenger average spend


• Highlight ARI’s
  value message and ARI’s exclusive customer offerings


• Maintain
  awareness of all sales, promotions and applicable


• Knowledge of
  Store, category sales targets (shift, daily, weekly)


• Full commitment
  and participation in all promotional activities


• Adherence to cash/card
  handling procedures

Visual
Merchandising & Category Management

• Knowledge and
  application of required merchandising standards in line with guidelines
  from the visual merchandising and category management teams


• Ensure accurate
  pricing of products through correct display and adherence to SEL
  guidelines


• Recognise and
  ensure implementation of brand standards for each house/supplier


• Knowledge of
  location of stock and sourcing of same


• Awareness of
  the need to maintain required stock levels and ensure effective stock
  rotation to prevent out of date stock


• Escalate stock
  issues as appropriate

Retail
Product Knowledge

• Commit to
  attending ongoing brand training and implementing learnings thereafter


• Drive personal
  learning regarding products sold in store through continuously engaging
  with ARI Knowledge Hub as a mechanism to further enhance product knowledge


• Provide
  feedback to team members and managers regarding product interest (out of
  stock, customer requests.)


• Display expert
  product knowledge of all categories within the retail area.

Customer
Service

• Provide a
  professional, attentive, and personal customer shopping experience


• Provide
  customers with retail and airport information as required


• Foster and
  implement all activities related to providing a safe working and shopping
  environment

Customs
Compliance and Stock Security

• Adhere to all
  custom regulations & procedures e.g., STEB bag, personal allowances
  for connecting flights


• Pro-active in
  applying techniques which will mitigate stock variances or custom breaches
  / bringing attention to passenger movements/behaviour and/or shop/stock
  layout that may lead to stock variances or custom breaches


• Reinforce store
  strategy to reduce shrinkage

Knowledge, Skills, and Experience:

• 1-2 years
  retail sales experience is desirable but not essential as training will be
  given on job


• Fluent English


• A passion for
  customer service and delivering a great experience


• A strong work
  ethic, willing to share ideas in order to succeed together


• Excellent
  communications skills

Availability and flexibility to work shift (including weekends)

Skills

Experience

• 1 year