Job Descriptions

As our EMEA Credit and Collections Analyst, you’ll support HID’s success by: 

Credit and Collections Processes:

• Assuming full collections responsibility for managing assigned portfolio of accounts to meet DSO and cash collection targets.
• Performing a daily review and release of orders in accordance with credit policy and issuance of updated credit holds reports.
• Proactively following up with customers in your worklist via telephone, mail, and document collection status on all accounts on AR system (High Radius).
• Maintaining customer contact lists and ensuring customer has invoices on hand prior to past due status.
• Analyzing and researching account issues preventing payment and co-ordinating resolution of issues through engagement with teams including Customer Service, Order Management, Sales and Finance.
• Assisting and supporting orders shipped via Letter of Credit/Documentary Collections.
• Proactively escalating potential issues and concerns with Snr. C&C Manager.

 Reporting:

• Monitoring, reporting and providing weekly and monthly updates on assigned portfolio(s).
• Generating AR Aging reports and other ad-hoc reports as needed.

Customer Relations:

• Building relationships with all members of HID’s Global community, particularly sales, customer service, finance teams and peers.
• Communicating with internal customers to conclude all related business matters and discuss status of accounts. Advise parties of any action to be taken with respect to past due and over-limit accounts.
• Participating and leading weekly, bi-weekly, and monthly sales team and customer calls.

 Month-end:

• Performing month-end activities as required including assisting AR month-end close process.
• Providing timely collector comment updates for month-end reporting.

 Process/IT Systems:

• Adhering to financial and collections controls including participation in and completion of all required training.
• Actively supporting process improvement initiatives including new system implementations.
• Reviewing, recommending, and supporting credit line changes.
• Assisting in daily running of A/R Interface on Oracle when required and liaising with IT where fixes are needed.

 Audit and Integration support:

• Supporting quarterly and annual audits and assisting with audit requests.
• Assisting with integration of Acquisition Accounts Receivable into Credit & Collections.
• Participating in other related project work.
• Providing temporary coverage for peer’s customer base (vacation/out of office coverage).

What we will love about your background: 

• Clear understanding of business cycle from order process to collections.
• Excellent communication and organizational skills.
• Strong customer service skills with quality focus.
• A motivated, self-starter with the ability to work independently or within a team.
• Ability to understand challenges and develop effective responses or escalate to management where required.  
• Organized with meticulous attention to detail.
• Ability to effectively communicate in the English language verbally and in writing.
• Fluent German speaker.

Your Experience and Education include:             

• Degree holder or equivalent; relevant experience in business, finance or similar.
• Minimum 3 years’ experience in high touch B2B credit and collections environment.
• Credit qualification or equivalent related qualification (CICM/IICM) desirable.
• Proficient in MS Office – excel, word, power point.
• Working knowledge of Oracle AR or similar ERP system.
• Understanding of Letters of Credit; Documentary Collections (CAD).
• Familiarity with Salesforce.

Skills

• Self Motivated
• Self Starter

Experience

• 3