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Service needs will require movement of Multi-Task Attendant staff between wards/departments/relief duties as directed. The duties of the Multi-Task Attendant will be dependent on the individual needs of the care setting.

Below is an outline of the principal duties a Multi-Task Attendant may carry out, as assigned and as directed.

Assist and support patients/ clients

Respect patients/ clients and their families showing dignity, courtesy and professionalism at all times.

Act as an advocate for patients/ clients, as appropriate

Assist in the provision of a quality service and work in line with national and locally devised policies and regulations

Maintain the confidentiality of all information made available to him / her during the course of his / her work

Maintain a strict code of personal and general hygiene in the work place as per work schedules and existing policies and procedures.

Carry out assigned and delegated responsibilities involving direct care and all activities of daily living under supervision.

Assist in attending to the needs of the clients, including personal care (bathing, toileting etc), moving and handling of patients/ clients, feeding, fitting of equipment etc.

When directed be responsible for the general cleaning of the Service area as identified by the Supervisor and ensure the agreed standard of cleanliness and hygiene are maintained in all areas and appropriately documented in line with national and locally devised policies and regulations.

When directed be responsible for the preparation and serving of food in line with national and local policies and standards.

When directed be responsible for the transport of patients/ clients and relevant medical charts and products etc throughout the site.

Carry assigned bleep and be contactable at all times while on duty

Report any equipment faults to person in charge and ensure all equipment is stored safely.

Health & Safety

The Multi-Task Attendant will:

In accordance with Health and Safety at work policy, it is each staff members responsibility to observe all rules relating to Health and Safety and Conduct at Work and to use any equipment provided in a safe and responsible manner.

Understand and adhere to all relevant HSE policies, guidelines and procedures, comply with health and safety, infection control and risk management procedures, comply with statutory obligations.

Report any incident or potential incident which may compromise the health and safety of patient/ clients / residents, staff or visitors and take appropriate action.

Report any accidents, near misses to the person in charge and ensure completion of incident / near miss forms.

Not undertake any duty related to patient/ client / resident care for which he/she is not trained.

Attend training courses as required e.g. CPR, Hygiene, HACCP, Fire Prevention etc.

Conduct his / herself in a manner that ensures safe patient/ client care.

Education & Training

The Multi-Task Attendant will:

Attend induction and mandatory in-service education

As directed participate in the induction of new staff

Maintain continuous personal and participate in team based development, education, training and learning.

Participate in appraisal and the development of a personal development plan in conjunction with his / her line manager.

Administrative Duties:

The Multi-Task Attendant will:

Attend staff meetings and contribute constructively to the smooth running of the unit

Contribute to the maintenance of updating of patient/ client / resident documentation.

Requirements

All Eligible candidates will be those who on the closing date for the competition:

(i) Possess the relevant QQI Further Education and Training (FET) Level 5 Certificate in

Health Service Skills

(ii) FETAC Level 5 Certificate in Health Service Skills or Healthcare Support

(iii) A relevant Healthcare qualification

(iv) Be currently employed as an Attendant, Multi-Task or a comparable role and be

willing to undertake a QQI/FET Level 5 programme in Health Service Skills or

equivalent.

Candidates must have the personal competence and capacity to properly discharge the duties of the role.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character

Demonstrate depth and breadth of experience in a healthcare setting e.g. hospital, residential, community, nursing home providing direct care to service users.

Any additional requirements specific to the post will be notified at “expression of interest” stage and will be dependent on individual care setting needs.

The Multi-Task Attendant will:

Planning & Organising

Demonstrate evidence of effective planning and organising skills

Demonstrate flexible approach to work

Demonstrate ability to work on own initiative

Demonstrate good organisational ability with practical competence

Professional Knowledge and Experience

Demonstrate evidence of experience working in a healthcare environment

Demonstrate knowledge of Health & Safety regulations

Demonstrate knowledge of Health Services and role of Multi-Task Attendant

Teamwork

Demonstrate ability to work as a member of team and make positive contributions to that team

Patient/Customer Focus

Demonstrate ability to work in a customer focussed environment

Demonstrate evidence of ability to empathise with and treat patients, relatives and colleagues with dignity and respect

Communication & Interpersonal Skills

Demonstrate effective communication skills both written and verbal

Qualifications

QQI Level 5

Skills

Experience

1 year

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