Job Descriptions

The Quality Assurance (QA) Assessor is a key position within the Bord Gáis Energy Services and Solutions Quality Team. Your main purpose will be ensuring that all Services and Solutions delivered through Bord Gáis Energy are in line with the Sustainable Energy Authority of Ireland (SEAI) standards and specifications, industry quality and safety guidelines and implemented according to our brand guidelines.  As an Energy Efficiency Obligation Scheme (EEOS) obligated party, Bord Gáis Energy must support energy efficiency projects throughout Ireland. We must also have a formal and structured Quality Management System to ensure that we deliver high quality energy credits and follow the requirements of the EEOS.
 
In this role you will aid with the development, implementation, operation and continual improvement of the Quality Management System and our Quality Assurance activities. You will carry out quality, environment, health, and safety (EHS) audits, of field operations and be a subject matter expert for Bord Gáis Energy’s Services and Solutions activities. You will build relationships with Engineers, Installers and operations teams You will also effectively reinforce the status of Bord Gáis Energy as a credible and trusted provider of Services and Energy Credits.

About the Role

Ensuring that all Services & Solutions products are delivered in line with SEAI standards and specifications, quality, safety, and brand guidelines

Ensure best in class quality of customer products

Assist with the development and implementation of ISO 9001

Assist in the development and implementation of Gas Safety Management System and Quality Policy for all internal and external vendors

Carry out EHS and quality audits (post, real time, desktop and SEAI) of service providers on all current and future Services and Solutions Products

Monitor and positively affect performance of Engineers and Installers

On site coaching of Engineers and Installers

Give positive and negative feedback in a helpful manner, showing a clear improvement path (written and oral)

Set and maintain quality and EHS standards in a highly motivated and dynamic work environment

Operate to set technical and safety policies and procedures as laid down in Irish Gas Standards/RGII/CRU/HSA/SEAI/NSAI/Building Regulations legislation

Generate, organise, and maintain SEAI, company and regulatory documentation, trackers, logs, and registers, in a methodical manner

Update audit records on current customer, quality and EHS systems and databases

Produce reports as needed

Participate in any oral hearings, meetings, and workshops

Collaborate with internal stakeholders to manage risks, policies, and procedures

Liaison with 3rd parties, e.g., product manufacturers or regulatory inspection units, to ensure that ‘best in class products are utilised as part of Services and Solutions offer to customers

You will have a direct impact on the service delivery and reputation of the Services & Solutions division. It is imperative that we stay renowned for our safety and quality standards

The role requires a level of judgment on the quality and standard of workmanship provided to customers on an ongoing basis

The position may require problem solving of any potential technical, safety or quality issues that may need addressing

Participation in the Bord Gáis Energy wellbeing, diversity, inclusion, safety, and quality systems

Other duties may be assigned

About You

You will have a national craft certificate or equivalent and be RGII (Register of Gas Installers of Ireland) registered

You will have technical expertise within a customer-centric service delivery business

You are a driven individual with excellent planning and organisational skills

Strong interpersonal and customer skills, with the ability to work with the public and within a wider team with specific targets

Strong communication skills and experience of the Microsoft product suite

A positive, safe attitude and approach to all work and training activities

You will have an in-depth knowledge of SEAI’s Technical Standards and Specifications and I.S 813

Experience in energy efficiency technology installations and auditing with a strong compliance mindset

Ability to convey complex information in a simple and transparent manner

Results-focused with the ability to develop and improve systems and processes

Full clean driving license and willing to travel to all counties within Ireland

Skills

• Organisational Skills
• Strong Communication

Experience

• 1 year