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Nua Healthcare Services
At Nua Healthcare Services, we believe that having the highest quality of care is an
absolute right of every person we support. We are committed to providing each person
we support with individual, personalised care within a safe and homely environment, and
we encourage and facilitate their involvement throughout the associated decision-
making processes.
We strive to empower the people we support to shape their own lives and the services
they receive, and we actively encourage each person to develop their life skills, which in
turn, enables them to realise their full potential.
We also encourage participation in an array of individualised services, community-based
recreational activities, meaningful educational and employment opportunities.
▪ All centres are managed by a full-time Centre Manager. Within ID services, these are
called Persons in Charge (PIC) and within MH services, these are called Operations
Managers (OM).
▪ All managers will have relevant qualifications in line with regulations, knowledge, and
experience consistent to the service type they are responsible for, and they will be
supported by a Deputy Centre Manager / Deputy PIC, and in some instances, more
than one Deputy.
▪ All Centre Managers are assigned work through the management structure and report
directly into the role immediately above their position. In the case of the Person in
Charge, that is to their Area Director of Operations.
▪ In some services Centre Managers may be required to work alongside other specialist
staff team members such as and as for example, nurses. In these instances, Centre
Managers are required to work cooperatively with their specialist co-worker and take
task-specific direction to facilitate and enable high quality and safe services for the people we care for and support.
Area Chief Operating Officer, Area Director of Operations, Centre Manager / Person
in Charge, Deputy Centre Manager / Deputy Person in Charge, Frontline Workers,
Nurses, Administration Department, Regional Clinical Department (MDT), Quality
Assurance Team, Admission Discharge and Transition Team, Maintenance Team, IT
Team, HR Team, Recruitment Retention and Training Team, Finance Team.
You will be assigned a specific centre on commencement of employment and
thereafter, to meet the needs of the service. Occasional travel to other locations will
be required to meet the needs of the service, for example, to attend meetings, attend
training, to support another service.
Note: any out-of-pocket expenses are refundable subject to adherence to Nua
Healthcare Services policy on expenses.
▪ To ensure compliance is met as per regulations on day to basis, and in-line with Nua Healthcare Services policies.
▪ Communicate with relevant stakeholders including but not limited to:
• The Health Service Executive (HSE)
• Health Information and Quality Authority (HIQA)
• Mental Health Commission (MHC)
• Service User Representatives (advocates, family members, allied statutory health
professionals, and other key stakeholders as required.
▪ Live our Mission, Vision and Values.
▪ To co-operate with your employer and to comply with your responsibilities under the
Health Act 2007, The Mental Health Act 2001 and Mental Health Amendment Act
2018, the Safety Health and Welfare at Work Act 2005 and all associated standards,
regulations, and codes of practice in so far as is reasonable and practicable.
▪ To ensure Personal Plans and / or Individual Care Plans are up to date and that services
are being always delivered to the highest possible quality and safety standards.
▪ The Centre Manager is responsible for providing the highest quality of care and
support to Service Users / Patients / Residents.
▪ The Centre Manager manages the staff team to provide support to Service Users /
Patients / Residents and coordinates the input required from other individuals such
as members of the Clinical Team and other departmental supports, as required.
▪ To provide mentorship and leadership to the team daily. Formal supervisions,
appraisals and monthly team meetings also take place under the control and
supervision of the Centre Manager.
▪ Overseeing the service 5/7, and as necessary, across shifts to ensure effective and
efficient services are delivered within the centre.
▪ To be familiar with and to adhere to the local safety statement (risk assessments and
standard operating procedures) always.
▪ To be familiar with and to adhere to all company policies and procedures.
▪ To use company IT systems as instructed and to never share your passwords with
another or do anything likely to result in the unutilised disclosure of company and or
personal data as defined under the General Data Protects Regulations (GDPR).
▪ To maintain the highest level of infection control standards as directed by company
policy and national best practice guidance in the utmost interests for the Safety,
Health and welfare for yourself, your colleagues, our service users and residents and
any other persons in so far as is reasonable and practicable.
This list of key duties is not exhaustive.
▪ Genuine respect and empathy for diversity and individuality.
▪ Responsible and mature approach to work.
▪ Excellent interpersonal and communication skills with ability to adapt to new
environments.
▪ Experience of / with people with additional and/or complex needs
▪ Enthusiastic, proactive self-motivator who can provide holistic supports of the highest
quality.
▪ Self-driven with proven record of achievement.
▪ Ability to set high personal standards of performance and delivery of desired results.
▪ Excellent overall demeanour.
▪ Effective verbal and written communication and IT skills.
▪ Good aptitude for learning.
▪ Good problem-solving skills.
▪ Good planning and decision-making skills.
▪ Effective verbal and written communication.
▪ Ability to work to deadlines under pressure.
▪ Ability to empathise with and understand the needs of others.
▪ Ability to work on own initiative.
▪ Reliability and flexibility.
▪ Self-motivated/self-starter team player.
▪ A strong desire to be ones best.
▪ Level 7/8 Degree in Social Studies (or suitable equivalent qualification with a
management qualification in Healthcare).
▪ Full Clean Driver’s licence.
▪ Relevant life experience.
▪ 3 years minimum managerial experience within a similar social care setting.
▪ All employees of Nua Healthcare Services will be required to commit to their personal
training and development. Opportunities to advance your career in our services will
weigh heavily on your dedication to the service, the people who use our services, and
your own time investment in your personal training and development. Your future is
in your hands.
The hours of attendance for the position are across a 24-hour period, 5 days over 7, and
365 days per year.
Escalation On-Call System
▪ Frontline Staff
▪ Deputy Centre Manager
▪ Centre Manager
▪ Area Director of Operations
▪ Area Chief Operating Officer
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