Job Descriptions

This is an opportunity to be part of a dynamic team within the IT function. We are looking for individuals who will support and drive Chanelle Pharma’s vision to be the most valued global provider of high quality, competitively priced pharmaceutical products and to provide excellent services and support to our customers.

This role will be based onsite in Chanelle Loughrea, in this role you will report to IT Operations Supervisor.

KEY RESPONSIBILITIES:

· Maintain IT Service desk /Operations centre that includes IT support desk, Infrastructure support, Chanelle Networks, Application Support.

· Liaise with Equipment/ service suppliers for procurement of IT Equipment’s.

· Setup of users on AD and keep control of stock of computers and asset management.

· Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.

· Management of hardware throughout the company.

COMPETENCIES:

· Strong understanding, IT operation setup, IT helpdesk

· Must have knowledge of GPO.

· Must have strong knowledge of Windows environment.

· Strong knowledge of LAN and WAN.

· Understanding of highly technical custom software solutions.

· Strong knowledge of problem-solving techniques

· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts

QUALIFICATIONS:

· IT Graduate

· 3-5 years’ experience in similar role

Beneficial

· Microsoft Qualifications

· Worked in Life Science / Regulated environment.

· Active Directory / Policies
 

PHYSICAL DEMANDS: Health & Safety requirements (e.g., Manual Handling Training)

· VDU

· Manual Handling
 

WORK ENVIRONMENT: (e.g., Office, Production)

· Office
 

HOURS OF WORK: 

· 08:30 – 17:00 (Monday – Thursday)

· 08:30 – 16:00 (Friday)

Skills

• IT Skills
• Excellent verbal and written communication skills

Experience

• 3-5 years