Job Descriptions

As our Customer Service Advocate, you’ll support HID’s success by: 

• Building and maintaining an excellent relationship with customers both internal and external.
• Ensure customer information is accurate in the CRM Salesforce.com
• Ensure eBS Oracle is set with accurate defaults for your dedicated customer accounts
• Build your knowledge of HID products; attend training as required
• Deal with customer queries by phone and email via SF.com case management, escalating any persisting challenges to the Customer Care Team Leader/BU Champion/Regional Sales Manager/Pre-sales as appropriate
• Resolve pre-booking holds with customers and internal stakeholders (issues preventing the booking of orders); escalating any persisting challenges to the Customer Service Team Manager/Senior Advocate or Regional Sales Manager/ Pre-sales as appropriate
• Coordinate with other departments to expedite / resolve customer orders, issues and concerns.

What we will love about your background:

• You will have a passion for customer satisfaction
• Be a self-starter who can work with independently but who will escalate to management when necessary
• Must have the ability to clearly and effectively communicate with customers by telephone and in written communication
• Must be a solid team player

Your Experience and Education include:             

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience; essential.
• Some experience in a technological environment would be an advantage.
• A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry
• Preferred knowledge: Oracle, Sales Force, Agile

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive ambitious change.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

Work Requirements

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Must be legally eligible to work in Ireland.

Skills

• Communication Skills
• Self Starter

Experience

• 3-5 years