Job Descriptions

Reports to 

FNOL Motor Team Leader 

Key roles 

This position is within the Motor Claims Team and will include the triage (filtering claims), registration
and allocation of motor claims notifications received.

Specific responsibilities (including but not limited to)

Under the overall direction of the Manager/Team Leader and working in collaboration with claim
support colleagues and fellow motor claims handlers (as appropriate) the Agent’s responsibilities may
include:

• First Contact with Insured/ Claimant/Third Party (predominately over the phone and some
paper notifications) 

• Capturing all claim details accurately and ask probing questions where necessary. 

• Triage and assessment of claim notification 

• Data Entry /case allocation /information collation 

• Active engagement to promote network aligned services to benefit Customer and their
experience. 

• Sending instructions to aligned service providers 

 • Liaison with internal experts for technical advice 

• Issuing relevant documentation to the insured 

• Direct broker engagement particularly in respect of Commercial Fleet policies 

• Ensuring high quality data input to minimise re-entry or update. 

• Processing (including where appropriate scanning) and timely action of mail and claim
related documentation. 

• System and data integrity, ensuring full records are kept regarding claims management. 

• Engage with a mentor to assist in career development and progression.

Qualifications/skills

• Insurance, broking or claims background a distinct advantage but not essential. 

• APA or higher or working towards APA a distinct advantage but not essential. 

• IT literacy including database usage. 

• Highly motivated, proactive and with excellent influential skills to influence both
internally and externally. 

• Possess excellent communication skills, both written and verbal 

• Possess a high level of organisational skills and problem-solving ability. 

• Have proven team-working skills and the ability to see the "big picture". 

• Possess the ability to maintain focus, control, and positivity under pressure.

Experience

A basic knowledge of Motor Claims classifications or Motor Policies and processes a distinct
advantage, the successful candidate will have worked previously in a fast-paced environment, with a
demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn. 

Must have experience working in a pressurised environment with deadlines with a full understanding
of market agreements / developments and quantum

 Benefits 

• Education Contribution 

• Colleague Referral Bonus Incentive 

• Career development and progression 

• Tax Saver Travel Scheme 

• Sedgwick's Sports & Social Club 

• Employee Assistance Programme 

• Bike to Work Scheme 

• Discounted Gym Membership 

• Subsidised canteen 

• PHI and Life Cover

Skills

• IT Skills
• Teamwork Skills
• Problem Solving Skills

Experience

• 1 year