Job Descriptions
Are you seeking a role with a dynamic company, in a busy contact centre environment in a very popular area of Cork?
Do you want the flexibility of our hybrid working option?
Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Cork office. We’re looking for motivated, customer-focused individuals to join our team.
As a Customer Advisor, you’ll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.
This hybrid position includes onsite training at our Cork office, followed by a 50:50 split between working from home and in the office.
Our Cork office address is: Blackrock Business Park, Mahon, Cork T12 N972
Salary: €14.15 per hour / €28,275 pa
Employee Benefits include:
- Hybrid working options available
- Premium office location with great travel links
- Inclusive and fun culture
- Leap Card Tax Saver
- Free Car Parking
- Excellent training provided through Abtran's Academy Programme -All training provided is fully paid
- Premium Pay on Weekends and Bank Holidays
- Wellbeing programme focused on our people's health and wellness
- Health Insurance Discount Programme
- Employee Assistance Programme
- Pension Scheme & Life Cover
How you will spend your day:
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Use of the systems and tools available to effectively handle customer’s queries
- Strive to achieve and maintain service level statistics
- Maintain a high level of first call resolution and quality assurance
- Contribute to overall team performance within your specialised department
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
Our ideal candidate:
- Previous Customer Service experience is a bonus but not essential
- Passion for providing exceptional service to clients
- Excellent verbal and written communication skills
- Fluency in written & spoken English is essential for this role
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team
- Ability to handle confidential information
- Strong attendance, performance and adherence to policies are essential for this role
- Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.
Apply today if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.
*You must have authorisation to work in Ireland
