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Telus Digital
Mahon, Cork, Ireland
Customer Support Specialist | Fintech | Cork office
Description
Location: onsite in our Cork office, Mahon
Salary: €29,900 gross p/a + performance bonus
Hours of work: rotating shifts across 8am-10pm (across Mon-Sun). After successful training and onboarding period there is an option to choose 5 days or 4 day rotation (subject to change)
If you have a passion for the latest tech, then this job is perfect for you! This is a fantastic opportunity to explore a new role in the dynamic fintech industry.
We are currently growing our Cork based team, supporting one of our esteemed clients, a major player in the fintech sector. In this role as a Customer service specialist you will be at the forefront of the business, assisting customers via calls, email, and chats.
What we offer:
Permanent employment contract
Performance-based bonus
Clear career progression pathways and opportunities to advance your career
Great rewards for referring your friends
Multilingual and multicultural work environment
Modern office with relaxation and play areas.
Onsite gym
Free car parking
Corporate Social Responsibility events and community projects
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and occupational health advisor
Subsidized canteen
Join us as a Customer Support Specialist
In this role in the fintech industry everyday will be a different and exciting day. You’ll be the face of one of the world’s top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day. There will be opportunities for you to engage in projects aimed at enhancing process efficiencies and enriching the overall customer experience.
You will be part of a friendly and supportive team, where colleagues and managers are always ready to lend a hand. At TELUS Digital, the well-being of our employees is a top priority. We believe in working hard while having fun and offer numerous opportunities for engagement and enjoyment in the workplace.
What we NEED you to have:
Fluent level of English
Strong technical skills and interest in all things tech
Friendly and communicative personality with strong customer focus
Self-drive and result-orientated mindset
Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
What we would LOVE you to have:
At least 1 year of customer support experience
What happens next?
Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.
You are not fully sure your profile matches all the requirements? We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity, so don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.
Who are we?
About TELUS Digital Ireland
TELUS Digital Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina.
TELUS Digital serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Learn more about TELUS Digital: telusdigital.com
TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:
We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork
At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.
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#IDJob
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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