Job Title

Risk Onboarding Specialist

Job Descriptions

Description

Risk Onboarding Specialist

Location: Onsite (Cork HQ, Mahon)
Type: Permanent Position
Salary: €31,000 gross p/a + monthly performance bonus
Shifts: 11.30-20.00 Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)

Are you ready to play a critical role in safeguarding our platform's integrity? We're seeking  dedicated Risk Onboarding Specialists who combine complex troubleshooting skills with meticulous attention to detail to ensure the security of our customer relationships.

In this position, you'll serve as the first line of defense against fraud and risk. You'll conduct KYC and KYB reviews, assess risk profiles, and ensure a positive customer experience during onboarding. If you're a self-motivated problem solver who thrives in a dynamic, risk-focused environment and enjoys working autonomously, this role is perfect for you.

What we Offer:

• Stable job - permanent employment contracts
• Performance based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas, onsite gym
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure) – we work with one of the best suppliers - VHI where you will benefit from a Professional Package
• Bike to work tax relief
• Pension scheme
• Maternity and Paternity leave
• Access to GP care, Occupational health advisor
• Subsidized Canteen
   

Overview of tasks:

• Conduct KYC, KYB, and Risk reviews for companies that have signed up for the client platform.
• Gather Customer Due Diligence (“CDD”) and occasional Enhanced Due Diligence (“EDD”) via follow up when necessary in order to better understand the customer at Onboarding.
• Leveraging internal tooling to make risk based outcome decisions, as well as assigning risk tiers for approvals, for all applications based on the information provided.
• Maintain a positive user experience in Onboarding customers while also working to mitigate any potential fraud loss or risk to our client by identifying potentially suspicious and/or fraudulent accounts.
• Escalate suspicious trends and accounts to internal teams for further review.
• Manage a high-volume caseload within service level agreements and with critical attention to detail.
• Provide feedback to internal teams around potential process improvements.

We are looking for:

• Be a highly motivated self-starter, comfortable working within a high risk environment
• Work efficiently and independently, but know when to ask for help
• Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized and clean queue
• Place an emphasis on quality - both within procedural adherence, being able to follow workflows, and overall risk assessment of profiles
• Have great critical thinking skills and enjoy problem solving
• Have great written communication skills
• Attention to details
• Knowledge of KYC & KYB for risk reviews is a plus
• Basic knowledge of Risk/Compliance/Audit competencies
• Prior experience in Fintech is a plus

Join our team and apply now!

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate. 

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Qualifications

Prior experience in Fintech is a plus , Knowledge of KYC & KYB for risk reviews is a plus , Basic knowledge of Risk/Compliance/Audit competencies

Skills

Experience

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