Job Descriptions

As our Order Fulfilment Operative, you’ll support HID’s success by:

• Managing all order entry tasks for EMEA region as a priority, proactively supporting other regions as required.
• Ensuring customer information/product information is accurately replicated in the Optical Character Recognition (OCR) tool Esker; report any inconsistencies and ensure the issue is resolved. Escalating to Order Fulfilment Team Leader as appropriate.
• Informing Customer Care of all orders with pre-booking holds applied (issues preventing the booking of orders) in order to transfer ownership to Customer Care to resolve.
• Building your knowledge of HID and HID products; attending training as required.

What we will love about your background: 

• Customer Service or Order management experience essential.
• Ability to effectively communicate in the English language verbally and in writing.
• Ability to read and interpret technical journals, specifications, technical standards, etc.  
• Additional language skills would be beneficial.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• Previous experience of using the Oracle system and Sales Force would be a distinct advantage.
• Knowledge of using an OCR tool would be a distinct advantage.

Your Experience and Education include:             

• 1-2 years previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPIs is essential.
• Some experience of working in a technological environment would be an advantage.

Skills

• Communication Skills
• Interpersonal Skills

Experience

• 2