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Gas Service Quality Assurance Assessor (BordGais)

BordGais
Posted :6 months ago
BordGais

BordGais

Gas Service Quality Assurance Assessor (BordGais)

Posted :6 months ago
Job location
Dublin, Ireland
Job category
QA
Job type
Full time
Job Descriptions

Services & Solutions - Dublin Based
Reporting to: QA Manager


Bord Gáis Energy is one of Ireland’s leading energy and service companies. We supply gas, electricity,
and energy services to over 700,000 homes and businesses across the country, offering excellent
customer service as well as the best value possible. Bord Gáis Energy is uniquely positioned to drive
positive change and we have an opportunity, as well as a responsibility, to reshape our future. While
there are challenges ahead, we are committed to supporting our consumers and colleagues, to
rethinking power generation, and to supporting an affordable and fair transition for all.
The Quality Assurance (QA) Assessor is a key position within the Bord Gáis Energy Services and
Solutions Quality Team. Your main purpose will be ensuring that all Services and Solutions delivered
through Bord Gáis Energy are in line with the Sustainable Energy Authority of Ireland (SEAI)
standards and specifications, industry quality and safety guidelines and implemented according to
our brand guidelines.  As an Energy Efficiency Obligation Scheme (EEOS) obligated party, Bord Gáis
Energy must support energy efficiency projects throughout Ireland. We must also have a formal and
structured Quality Management System to ensure that we deliver high quality energy credits and
follow the requirements of the EEOS.
 
In this role you will aid with the development, implementation, operation and continual
improvement of the Quality Management System and our Quality Assurance activities. You will carry
out quality, environment, health, and safety (EHS) audits, of field operations and be a subject matter
expert for Bord Gáis Energy’s Services and Solutions activities. You will build relationships with
Engineers, Installers and operations teams You will also effectively reinforce the status of Bord Gáis
Energy as a credible and trusted provider of Services and Energy Credits.


About the Role

 

  • Ensuring that all Services & Solutions products are delivered in line with SEAI standards and
    specifications, quality, safety, and brand guidelines
  • Ensure best in class quality of customer products
  • Assist with the development and implementation of ISO 9001
  • Assist in the development and implementation of Gas Safety Management System and
    Quality Policy for all internal and external vendors
  • Carry out EHS and quality audits (post, real time, desktop and SEAI) of service providers on
    all current and future Services and Solutions Products
  • Monitor and positively affect performance of Engineers and Installers
  • On site coaching of Engineers and Installers
  • Give positive and negative feedback in a helpful manner, showing a clear improvement path
    (written and oral)
  • Set and maintain quality and EHS standards in a highly motivated and dynamic work
    environment
  • Operate to set technical and safety policies and procedures as laid down in Irish Gas
    Standards/RGII/CRU/HSA/SEAI/NSAI/Building Regulations legislation
  • Generate, organise, and maintain SEAI, company and regulatory documentation, trackers,
    logs, and registers, in a methodical manner
  • Update audit records on current customer, quality and EHS systems and databases
  • Produce reports as needed
  • Participate in any oral hearings, meetings, and workshops
  • Collaborate with internal stakeholders to manage risks, policies, and procedures
  • Liaison with 3rd parties, e.g., product manufacturers or regulatory inspection units, to
    ensure that ‘best in class products are utilised as part of Services and Solutions offer to
    customers
  • You will have a direct impact on the service delivery and reputation of the Services &
    Solutions division. It is imperative that we stay renowned for our safety and quality
    standards
  • The role requires a level of judgment on the quality and standard of workmanship provided
    to customers on an ongoing basis
  • The position may require problem solving of any potential technical, safety or quality issues
    that may need addressing
  • Participation in the Bord Gáis Energy wellbeing, diversity, inclusion, safety, and quality
    systems
  • Other duties may be assigned


About You

  • You will have a national craft certificate or equivalent and be RGII (Register of Gas Installers
    of Ireland) registered
  • You will have technical expertise within a customer-centric service delivery business
  • You are a driven individual with excellent planning and organisational skills
  • Strong interpersonal and customer skills, with the ability to work with the public and within
    a wider team with specific targets
  • Strong communication skills and experience of the Microsoft product suite
  • A positive, safe attitude and approach to all work and training activities
  • You will have an in-depth knowledge of SEAI’s Technical Standards and Specifications and I.S
    813
  • Experience in energy efficiency technology installations and auditing with a strong
    compliance mindset
  • Ability to convey complex information in a simple and transparent manner
  • Results-focused with the ability to develop and improve systems and processes
  • Full clean driving license and willing to travel to all counties within Ireland


Bord Gáis Energy are committed to placing equality, diversity, care and respect at the heart of our
policies and everyday practices. We encourage everyone to take part in our active employee
networks, including the Women's network, REACH (Race, Ethnicity, & Cultural Heritage) network,
Neurodiversity network, and BRÓD, our LGBTQ+ network. We're proud of the work our networks
and allies do to help us promote a culture of inclusion, empowering our colleagues to be themselves
and do their best work. Our vision is to employ a diverse mix of people who reflect the societies we
work in and the customers we serve, so we welcome applications from people of all backgrounds
and perspectives.
Our Flexible First working model empowers our people to find a better balance between home and
office working. You can enjoy the convenience of working from home combined with time spent
onsite in a way that works for you, our customers, and our business. Our office is used as a place to
connect and collaborate with colleagues, rather than your default place of work each day.
Here in Bord Gáis Energy we’re helping to create a more sustainable and inclusive future that
supports our communities, our planet – and each other. The prevention of family homelessness in
Ireland is an area where we believe we can make a real difference and through our partnership with
Focus Ireland, we have been working on making this a reality since 2015. We encourage all colleagues to get involved in the partnership, with everyone receiving 2 days' volunteering leave to
participate in initiatives or events supporting Focus Ireland.


Our Values
care | delivery | collaboration | agility | courage

Qualifications

National Craft Certificate , Register of gas installer Ireland registered

Skills
  • Experience in customer centric service delivery business
  • In-depth knowledge of SEAIu2019s Technical Standards and Specifications and I.S 813
  • Willingness to travel within Ireland
Experience
  • -
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