Role Outline:

We have an exciting
opportunity for a Customer Service Representative to join our Customer Service
Team in Dachser, Rathcoole. This is a key role to provide first class quality
service to our internal and external customers and build strong professional relationships
with multiple stakeholders. The role is a unique link between our customers,
sales, the network and operations and is a part of a larger team to ensure we
consistently achieve a quality service to our customers.

The company

One of the world’s
leading logistics companies, combining the power of a multinational firm with
the values of a traditional family-owned enterprise, operating for over 30
years in the Irish market. Branches in Dublin, Limerick and Cork.

Duties

• Understanding
customer requirements and meeting customer expectations ensuring customer
service is provided with a professional positive attitude

• Achieve prompt
response times to all external and internal customer queries and requests in a
professional compliant manner via phone, email and internal management systems.
Take ownership with a focus on first time resolution

• Responsible to
build and develop, strengthen and maintain customer’s working professional
relationships

• Produce daily
reports and checks to monitor and resolve shipment discrepancies with a
customer focused solution

• Actively monitor
customer & network Domestic, European & UK shipment lead times while
identifying potential delays by being proactive to resolve and look at
alternative solutions with operations to minimise delays.

• Manage and monitor
customers value added service requests

• Issue performance
reports to customers when there is a service discrepancy

• Handling and
management of customer complaints in a professional manner with the view to
action, solve efficiently and di escalate the situation

• Maximise revenue
by upselling, identifying and capturing value added service charges and
ensuring all additional charges are captured and communicated for invoicing.

• Maintain and
develop a collaborative approach with work colleagues throughout the business

Requirements

• 2 years’
experience in a fast paced environment, logistics experience a distinct
advantage.

• Proficient in
Microsoft Office essential with excellent organisational and administration
skills

• Customer focused
with excellent interpersonal skills and have the ability to diffuse difficult
situations

• Enthusiastic,
committed, driven and contributes to team success

• Strong
communication (written and verbal) with a commitment to providing an
outstanding customer experience

• High attention to
detail and a methodical approach to tasks

• Flexibility with a
positive outlook, willingness to learn and adapts to change

• Proven ability to
build effective relationships with customers and colleagues

• *Own transport is
essential as site is not connected to any public transport network*

Benefits

• Monday to Friday

• Competitive salary

• Company pension

• Sick Pay scheme

• Employee
Assistance programme

• Death in service
insurance cover

• Onsite parking