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Customer Service

Dachser Ireland
Posted :1 year ago

Warehouse/Forklift Operative

Dachser Ireland
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Data Entry Administration

Dachser Ireland
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Dachser Ireland

Dachser Ireland

Customer Service

Posted :1 year ago
Job location
Dublin, Ireland
Job category
Logistics
Job type
Full time
Job Descriptions














Role Outline:



We have an exciting
opportunity for a Customer Service Representative to join our Customer Service
Team in Dachser, Rathcoole. This is a key role to provide first class quality
service to our internal and external customers and build strong professional relationships
with multiple stakeholders. The role is a unique link between our customers,
sales, the network and operations and is a part of a larger team to ensure we
consistently achieve a quality service to our customers.



 



The company



One of the world’s
leading logistics companies, combining the power of a multinational firm with
the values of a traditional family-owned enterprise, operating for over 30
years in the Irish market. Branches in Dublin, Limerick and Cork.



 



Duties



• Understanding
customer requirements and meeting customer expectations ensuring customer
service is provided with a professional positive attitude



• Achieve prompt
response times to all external and internal customer queries and requests in a
professional compliant manner via phone, email and internal management systems.
Take ownership with a focus on first time resolution



• Responsible to
build and develop, strengthen and maintain customer’s working professional
relationships



• Produce daily
reports and checks to monitor and resolve shipment discrepancies with a
customer focused solution



• Actively monitor
customer & network Domestic, European & UK shipment lead times while
identifying potential delays by being proactive to resolve and look at
alternative solutions with operations to minimise delays.



• Manage and monitor
customers value added service requests



• Issue performance
reports to customers when there is a service discrepancy



• Handling and
management of customer complaints in a professional manner with the view to
action, solve efficiently and di escalate the situation



• Maximise revenue
by upselling, identifying and capturing value added service charges and
ensuring all additional charges are captured and communicated for invoicing.



• Maintain and
develop a collaborative approach with work colleagues throughout the business



 



Requirements



• 2 years’
experience in a fast paced environment, logistics experience a distinct
advantage.



• Proficient in
Microsoft Office essential with excellent organisational and administration
skills



• Customer focused
with excellent interpersonal skills and have the ability to diffuse difficult
situations



• Enthusiastic,
committed, driven and contributes to team success



• Strong
communication (written and verbal) with a commitment to providing an
outstanding customer experience



• High attention to
detail and a methodical approach to tasks



• Flexibility with a
positive outlook, willingness to learn and adapts to change



• Proven ability to
build effective relationships with customers and colleagues



• *Own transport is
essential as site is not connected to any public transport network*



 



Benefits



• Monday to Friday



• Competitive salary



• Company pension



• Sick Pay scheme



• Employee
Assistance programme



• Death in service
insurance cover



• Onsite parking

Qualifications

Bachelors Degree

Skills
  • Organisational Skills
  • Attention to details
  • Excellent customer service skills
  • Excellent Communication Skill
Experience
  • 2 years
882