Job Descriptions

Key roles

 Hybrid initially, then choice of remote / office / hybrid
 Full time, permanent position
 Join a Global Leading Specialist Service Provider to the Insurance, Financial Services and Corporate market
in Ireland
 Career progression opportunities

The ideal candidate for this position will be someone who is eager to deliver, with strong attention to detail who
has the ability to work in a dynamic, fast paced environment. We are looking for candidates with a sound
knowledge of Sedgwick and its operation as a company, who is willing to operate flexible hours where needed,
with the capacity to work independently and demonstrate initiative and innovation.
Specific responsibilities (including but not limited to)
 Claimant relationship management & Third-party relationship management – ensuring continuity of
contact and arranging appointments
 Processing and actioning mail and claim related documentation
 In collaboration with claims support colleagues, conducting necessary pre-site inspection investigations
and entering results and updates on the electronic file system
 Based on a comprehensive grasp of the case and liaising with claim support colleagues, communicating
an action plan to the claimant and/or third parties – specifying actions, time frames, and deadlines
 In collaboration with claim support colleagues, monitoring the life cycle of a claim and progress chasing
(ensuring fulfilment of action plans)
 Proactive management of a portfolio of property claims of varying complexity
 Applying policy cover, terms and conditions
 Preparing reports on the claim under investigation
 Arranging interim payments, examining costs and achieving a settlement
 Identifying suspect or fraudulent claims and dealing with the same in accordance with fraud guidelines
 Recording and resolving customer complaints

Qualifications/skills

 APA PL / CL Qualification essential (CIP or higher, desirable)
 High level of proficiency in Word, Excel, and PowerPoint
 Sound numeric skills
 Knowledge of building structures with an understanding of building defects desirable
 Flexible with the ability to work outside normal working hours when the need arises - storms etc
 Ability to delicately deal with sensitive situations
 High level interpersonal and communication (verbal/written) skills
 Full clean drivers license

Experience

 Demonstrated experience in the Property (or Liability) Claims environment OR experience in Surveying /
Engineering or a similar function
 A minimum of 2 years claims experience in another insurance field could potentially be considered too
 Loss Adjusting / Insurance claims experience highly advantageous

Benefits of working for Sedgwick in Ireland
 Bike to Work Scheme
 Tax Saver Travel Scheme
 Discounted onsite Gym Membership (Dublin 4)
 Discounted onsite Montessori (Dublin 4)
 EAP – Employee Assistance Programme
 Health Insurance Scheme
 Life Cover
 PHI – Permanent Health Insurance
 Exams & Professional Membership Fees
 Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum
Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any
person providing certain financial services, in particular when dealing with consumers. This role is classified as
a Controlled function (CF5, CF6) and is subject to Fitness and Probity Standards, including the requirements
outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in
relation to all regulatory requirements applicable to them.

Skills

Experience

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