Job Descriptions

The purpose of the Account Administrator is to provide administration & phone support to the department within the Personal Lines division of Arachas Glennon Car & Home. The Administration Account Administrator will be responsible for managing payment calls along with email queries from customers.

This role is based in the Charlemont Dublin office and is a Full-Time Role, Permanent role.

Activity Management:

• Prepare SMS, email, and post renewal reminder campaigns for existing clients.
• Scanning incoming post to client records.
• Action incoming post and where applicable contacting clients for outstanding information.
• Posting insurance documents to clients as required
• Issuing renewal invitations
• Processing clients’ payments over the phone and renewing policies.
• Responding to client emails
• Administration tasks within the Administration Teams Diary.
  

Customer Relationship Management:

• Build effective working relationships with our clients by establishing trust, anticipating needs, sharing information, meeting commitments and expectations.
• Dealing with any queries that clients may have in relation to their documentation or our requirements

Customer Service:

• Portray a professional image to meet or exceed our customer service standards
• Take personal responsibility for delivering the highest level of accuracy and quality in your work
• Deal with requests and enquiries from clients, staff and management in a professional and timely manner

Team Collaboration:

• Working as part of a team environment to ensure all of our clients needs are met
• Working collaboratively to ensure the team is on track to meet monthly and yearly targets

Compliance:

• Work with the team manager and compliance teams in ensuring that quality of file records meets the prescribed standards

Requirements:

• Candidates should ideally have at least 12 months experience in a similar role.

• Should have a good knowledge of Excel and Word software packages.
• Candidates must be customer focused and approach work with an upbeat, positive manner.

Person Specification:

• Work towards achieving APA.
• Must be a highly motivated self-starter.
• Demonstrate excellent time management skills.
• Excellent communication skills, both oral and written
• Energetic team player

Skills

• Team Player
• Proficient in MS Office
• Excellent written and verbal communication skills
• Time Management Skills

Experience

• 1 year