About

- About us:
The FSPO is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.

- Our mission:
To provide an impartial, accessible, and responsive complaint resolution service that delivers fair, transparent and timely outcomes for all our customers, and enhances the financial services and pension environment.

- Our vision:
A progressive financial services and pension environment built on trust, fairness and transparency, where complaints are the exception.

- Our people:
Our diverse workforce is made up of over 100 employees from a range of backgrounds with expertise in banking, insurance, investments, pensions, law, corporate governance and customer service, amongst others.

We have a comprehensive training programme for all new joiners and we encourage applicants of all levels of experience.

- We value:
Fairness
Integrity
Independence
Accessibility
Effectiveness
At the heart of our values is a deep desire to deliver the best possible service for our customers.

- Work-Life balance

We understand the value of providing a meaningful work-life balance across the organisation. We offer the following benefits to our staff:

Public sector pay scales
Annual leave
Flexible working hours
Pension scheme
Paid maternity/paternity leave
Working arrangements that promote work/life balance
Learning and development opportunities
Cycle to Work scheme
Tax Saver - public transport travel pass
Employee Assistance Service
Wellbeing programme

Access to hybrid working. Subject to business needs, performance, and the requirements of the role.